Refund policy

Return & Exchange Policy

Al Falah Optics LLC. has a no-refund but only-return and exchange policy.

At Al Falah Optics, your satisfaction is important to us. If you are not fully happy with your purchase,we offer a straightforward 7-day return and exchange policy on eligible products.

Returns & Exchanges

  • Returns or exchanges are accepted within 7 days from the purchase date with the original invoice.
  • Items must be unused, undamaged, and in original packaging.
  • Only non-prescription items (such as sunglasses, ready readers, and frame-only purchases) qualify for return or exchange.
  • A one-time exchange is allowed per product.
  • Items can be returned by either:
    • Visiting your nearest Al Falah Optics store branch, or
    • Sending the product via courier to our designated store (courier charges must be borne by the customer; Al Falah Optics will not cover courier costs)

Please note:

  • Prescription lenses, custom-made items, opened contact lenses, and accessories are not eligible
  • Items purchased with non-returnable products on the same invoice cannot be returned.
  • Sale, clearance, promotion, or offer items cannot be refunded or exchanged.
  • Products showing signs of wear, misuse, or damage will be declined.

To initiate a return or exchange, please visit your nearest store or contact us at info@alfalahoptics.com.

Progressive Lens Comfort Guarantee

If you cannot comfortably adapt to your progressive lenses within 45 days, we will replace them with another pair of the same specifications at no additional cost.

Defective or Damaged Items

  • Defects due to manufacturing issues must be reported within 7 days of purchase.
  • After inspection, a replacement or store credit will be provided.
  • Damage caused by misuse or wear and tear is not covered.
  • We will update you within 3–5 business days after assessing your claim

Refunds

  • Refunds are only provided for approved manufacturing defects.
  • Refunds will be issued via the original payment method within 14 working days.
  • Shipping and Cash-on-Delivery fees are non-refundable.
  • Sale and promotional items are not eligible for refunds or exchanges.

Policy Updates

This policy may change without prior notice. Please review it before purchasing. Your rights under UAE consumer protection laws remain intact.

Contact Us

For questions or assistance, email us at info@alfalahoptics.com.